Billing and plans

Managing your plan, add-ons and payment details. Tiers and prices are on the plans page.

Billing is per organization, owner-only, from the organization’s Billing page. Paddle is the merchant of record — you’ll see Paddle’s checkout when upgrading and Paddle’s portal when changing a card.

Trying Pro

New organizations start on Free. From Plan & add-ons you can switch Pro on with no card. The page shows the date it runs until.

It unlocks every Pro feature except priority support, which needs a payment method on file. Priority support is a service rather than a feature — a response-time commitment backed by people — so it isn’t given away with a trial.

During the public preview this is open to every organization you own. Afterwards it becomes a 14-day trial, once per customer, on their first organization.

If no payment method is added before it ends, you get a week’s grace at full access, then the organization moves to Free — see Downgrading. Owners (or your billing address, if set) are emailed before the trial ends and during the grace week. Nothing is deleted.

Adding a card during a trial doesn’t charge immediately: the first charge falls on the date the trial would have ended. If you’re over Pro’s included sites or seats, the matching add-ons are attached for you and the total is shown before you confirm.

Upgrading

Upgrading from Free opens a checkout overlay in place, no redirect. The plan updates within seconds and the page reloads.

The four add-ons — extra sites, extra seats, advanced roles, priority support — are managed from the same page once you’re on Pro, and take effect immediately.

Billing details

The Billing details tab holds what appears on invoices and where they go: billing email, company name, VAT/tax ID. Fill in the company name and tax ID before your first charge if you need a VAT-usable invoice.

The billing email is only a destination. It needs no Turbo account, grants no access, and one address can serve several organizations. Because it receives financial documents it must be confirmed: saving one sends a link there, and until someone opens it, billing mail keeps going to the owners. With no billing email set, everything goes to every owner.

Downgrading and cancelling

Downgrading is scheduled for the end of the current billing period — you keep Pro until then, and the page shows the date.

When it takes effect, or if a subscription is cancelled for payment reasons:

• Every site except one is locked. You choose which to keep active.
• Every organization member other than the owner is locked out.
• Pending invitations are revoked.

Nothing is deleted. Upgrading again unlocks sites and memberships oldest first, as far as the plan reaches — so an organization that had three sites and dropped to Free gets one back on Pro, and the rest stay read-only until you add extra sites. Revoked invitations aren’t restored.

Invoices and payment method

Invoices lists them live from Paddle with a PDF each; nothing is mirrored into Turbo. The payment method is read-only here — updating it opens Paddle’s portal.

Usage and fair use

Usage shows sites and seats against your limits, with locked sites counted separately.

Turbo doesn’t bill on request volume or storage. Your invoice is the same every month apart from add-ons. Instead every plan is subject to the fair-use section of the Terms; exceeding it triggers a manual review, not a charge.

Daily request ceilings

One enforced number sits behind fair use: proxy requests per day, per organization.

A Pro organization with two extra sites gets 60,000. An organization on the Pro trial gets Pro’s base 20,000 even though the trial allows five sites — extra-site add-ons are bought, and a trial hasn’t bought any.

Counted: everything an editor’s CMS session sends through the Git proxy — loading collections, opening entries, saving, publishing, and repo-hosted media. Requests Turbo answers from its own store count too, since the ceiling is measured at the proxy’s front door.

Not counted: the Turbo dashboard itself, and media served through the media library, which doesn’t touch the Git proxy.

It’s a burst backstop, sized so a compromised account or runaway script can’t exhaust shared capacity. Editorial work sits orders of magnitude below it; the realistic way to hit it is the first sync of a very large repository.

Over the ceiling, the proxy returns 429 with a Retry-After header, and saves and loads fail in the CMS. Nothing is charged, locked or deleted, and the counter resets on a 24-hour boundary. There’s also a per-user limit of 10,000 requests a minute, which only a runaway loop reaches.

These numbers live here rather than in the Terms so they can be raised without a contract amendment. The Terms commit us to notice before lowering one.

Enterprise

Custom-quoted and handled outside self-serve checkout — contact us from the Billing page or the plans page.

Enterprise is invoiced directly by PM, poslovni mediji d.o.o., not through Paddle, so there’s no card on file and no invoice list in the dashboard. The Billing page shows a note instead of plan cards.